Terms and Conditions

G A O P É

TERMS AND CONDITIONS OF SALE

Conditions applicable to purchases made by consumers on the Platform

Version 1.0 — July 2026

Article 1. Scope — Definitions

1.1 Purpose and acceptance

These General Terms and Conditions of Sale (hereinafter the "GTCs") define the rights and obligations of the parties in connection with the distance selling of clothing and accessories (hereinafter the "Products") carried out via the GAOPÉ online platform, accessible at www.gaope.eu (hereinafter the "Platform").

The GTCs apply exclusively to sales concluded between a professional Seller listed on the Platform and a Consumer.

GAOPÉ acts exclusively as a transparent agent. Consequently, the Consumer acknowledges that GAOPÉ is not the Seller of the Products and never becomes the owner of the stock. The sales contract is formed exclusively between the Consumer and the Seller.

1.2 Definitions

For the purposes of these GTCs, the following definitions apply:

–    "GAOPÉ" or "Platform": the online marketplace service accessible at www.gaope.eu, operated by GAOPÉ, allowing Consumers to enter into distance contracts with professional Sellers.

–    "Seller": any independent brand, legal entity or natural person acting professionally, listed on the Platform after selection by GAOPÉ in accordance with the Commitment Charter, and offering Products for sale to Consumers. The Seller is the sole contracting party of the Consumer for the sale of the Products.

–    "Consumer": any natural person acting for purposes that do not fall within the scope of their commercial, industrial, craft, liberal or agricultural activity, who places an order on the Platform.

–    "Products": clothing (women's and men's ready-to-wear), fashion accessories (bags, belts, scarves, shoes), jewellery and high-value items offered by Sellers on the Platform, all meeting the European manufacturing requirement defined by the Commitment Charter.

–    "Commitment Charter": a separate contractual document signed by each Seller concomitantly with the Brand GTCs, intended to define and guarantee the European manufacturing requirement applied to all Products listed on the Platform. The Charter specifies in particular the origin criteria adopted, based on the notion of substantial transformation within the meaning of Regulation (EU) No 952/2013, the documentary evidence required, and the contractual consequences of a breach of these requirements.

–    "Order": any order for Products placed by a Consumer on the Platform, formalized in accordance with the process described in Article 5.

1.3 Role of the Platform

GAOPÉ acts exclusively as an intermediary and transparent agent.

The sales contract is formed exclusively between the Consumer and the Seller whose identity appears on the Product sheet.

GAOPÉ is in no way the seller of the Products presented on the Platform, does not hold or own the Products, and is not a party to the sales contract concluded between the Seller and the Consumer.

In its capacity as a marketplace operator, GAOPÉ informs the Consumer, in a clear and understandable manner, about:

–    the professional quality of each listed Seller;

–    the terms and conditions for ranking and highlighting Products on the Platform;

–    the role of the Platform in payment processing, via the Stripe Connect solution;

–    the terms and conditions for handling disputes, in accordance with the Digital Services Act (EU Regulation 2022/2065).

GAOPÉ is not responsible for the proper execution of the Seller's obligations (delivery, conformity of Products), except in cases expressly provided for in these GTCs.

However, in its capacity as an operator, GAOPÉ implements a right to verify and withdraw Products that do not comply with the Commitment Charter, under the conditions described in Article 3.

GAOPÉ does not provide any payment services within the meaning of Articles L. 314-1 and L. 521-1 of the French Monetary and Financial Code; these services are provided exclusively by Stripe.

Article 2. Pre-contractual information

In accordance with Articles L. 221-5 and L. 221-6 of the French Consumer Code transposing Directive 2011/83/EU of 25 October 2011 (as amended by Directive 2019/2161/EU), each Seller makes the following information available to the Consumer, before the conclusion of the contract, in a clear, legible and understandable manner, on the product sheet for each Product:

–    the essential characteristics of the Product (nature, composition, colours, available sizes, care instructions, country of manufacture);

–    the identity and full contact details of the Seller (name, legal form, address and e-mail);

–    the total price including all taxes (TTC), including all applicable taxes;

–    the applicable delivery costs according to the destination area, specified before the validation of the Order;

–    the accepted payment methods;

–    the estimated delivery date or deadline;

–    the existence and terms of the right of withdrawal, or, if applicable, the applicable exceptions.

GAOPÉ provides each Seller with the technical space necessary for the communication of this information. The Seller is responsible for the accuracy and completeness of this information.

The Consumer is informed that GAOPÉ acts as a trusted third party by rigorously selecting Sellers. As such, GAOPÉ carries out documentary consistency checks based on the elements provided by the Seller during its listing and for each new Product uploaded. These checks include in particular:

–    Administrative verification: verification of the Commitment Charter signed by the Seller when listed;

–    Random documentary audit: GAOPÉ reserves the right to request, at any time, the production of manufacturing invoices to verify the reality of the production.

However, information relating to origin is provided by the Sellers under their sole responsibility. Given its role as an intermediary, GAOPÉ does not carry out systematic physical audits of production sites and cannot be held responsible in the event of fraud, inaccurate declaration or documentary falsification on the part of the Seller.

Article 3. Product Selection — "Made in Europe" Commitment Charter

3.1 Selection Process

Each Seller listed on the Platform undergoes a rigorous selection process conducted by GAOPÉ, based in particular on a multi-criteria evaluation grid covering the brand's identity and positioning, aesthetic quality, editorial potential and compliance with the Commitment Charter.

A Seller's admission to the Platform is subject to the prior signing of the Commitment Charter.

3.2 European manufacturing requirement

All Products listed on the Platform comply with the European manufacturing requirement defined by the GAOPÉ Commitment Charter, based on the Union Customs Code (EU Regulation No 952/2013, Articles 59 to 61).

A Product is deemed to be manufactured in Europe when its last substantial transformation or processing, understood as the manufacture of the product (cutting, sewing, assembly, substantial finishing), was carried out in one (or more) Member State(s) of the European Union.

In accordance with the Commitment Charter, raw materials may be of extra-European origin, provided that the manufacture of the Product is carried out in the European Union.

3.3 Scope of GAOPÉ's verification

GAOPÉ implements, during the listing of each Seller, a process of verification of information relating to the origin of manufacture of the Products.

More specifically, GAOPÉ implements a due diligence process to verify the origin of the Products, including:

–    Documentary control during listing: verification of the Commitment Charter signed by the Seller; examination of manufacturing invoices and certificates of origin provided by the Seller under its sole responsibility.

–    Random audits: GAOPÉ may request, at any time, the production of additional evidence (e.g., workshop photos, subcontracting agreements).

–    Withdrawal in case of non-compliance: any Product or Seller not complying with the Charter is immediately suspended, with information to the Consumers concerned.

GAOPÉ does not carry out systematic physical audits of production sites. As information relating to origin is provided by the Sellers under their sole responsibility, GAOPÉ cannot be held responsible in the event of fraud, inaccurate declaration or documentary falsification by the Seller.

This process constitutes a best efforts undertaking. GAOPÉ cannot guarantee the total absence of fraud, but undertakes to:

–    reimburse Consumers in the event of proven non-compliance (Article 6.3);

–    take action against fraudulent Sellers (termination of partnership);

–    inform Consumers of the measures taken (e.g., withdrawal of a Product, suspension of a Seller).

Article 4. Description of Products — Price

4.1 Characteristics of Products

The Products offered for sale are described and presented on the Platform with the essential characteristics required by applicable regulations: nature, material composition, care instructions, country of manufacture, available colours, size guide.

The visuals illustrating the Products are provided by the Sellers and, if applicable, harmonized according to GAOPÉ's editorial standards; the ambient editorial content is produced by GAOPÉ. They are not contractual but aim to give the Consumer the most faithful possible representation of the Product. In the event of a minor difference between the visuals and the delivered Product (especially due to screen rendering), this difference cannot be invoked as a reason for non-conformity, unless it affects the essential characteristics of the Product.

Product offers are valid as long as they are visible on the Platform, within the limits of the Seller's available stock.

4.2 Price

The prices of the Products are indicated in euros (€), all taxes included (TTC).

The total price due by the Consumer, including the price of the Product(s) TTC and the delivery costs TTC, is summarized in a legible manner before the validation of the Order.

The Platform covers the following delivery zones: European Union (27 Member States).

Article 5. Order process

5.1 Order steps

The Consumer places an order on the Platform according to the following successive steps:

–    selection of the Product(s) and addition to the basket;

–    verification of the Order summary (Products, quantities, unit prices including tax, delivery costs) and possibility to correct any error before validation;

–    identification of the Consumer (account creation or guest order);

–    indication of the delivery address;

–    selection of the payment method and entry of banking information;

–    final summary of the Order including the essential characteristics of the Products, the total price including tax, delivery costs, estimated delivery time, and a reminder of the existence and terms of the right of withdrawal;

–    definitive validation of the Order by clicking on the "Payment" button or any equivalent and unambiguous formula, in accordance with Article L. 221-14 of the French Consumer Code.

5.2 Order confirmation

Upon validation of the Order, the Consumer receives a confirmation e-mail summarizing the elements of their Order, the total price including tax, delivery costs, estimated delivery date, and the terms of exercising the right of withdrawal.

The sales contract between the Seller and the Consumer is deemed concluded on the date of validation of the Order by the Consumer.

5.3 Product Availability

In the event of unavailability of an ordered Product after validation of the Order, the Seller informs the Consumer without delay. The corresponding Order is cancelled and the Consumer is fully reimbursed within ten (10) days from the cancellation date.

Article 6. Payment

6.1 Payment methods

Payments for Orders are made online, securely, via the Stripe Connect payment solution.

Accepted payment methods are bank cards (Visa, Mastercard, American Express) and compatible digital wallets, as displayed on the Platform at the time of the Order.

Payment is due at the time of validation of the Order. The Consumer's account is debited at the time of validation of the Order.

Prices are indicated in euros, inclusive of all taxes. Payment is processed via Stripe Connect. The Seller mandates Stripe, an authorised payment service provider, for collection purposes. Funds remain within Stripe's infrastructure; GAOPÉ does not hold them and does not act as a payment service provider.

The applicable Value Added Tax (VAT) rate is automatically determined based on the Consumer's place of residence, in accordance with Directive 2006/112/EC as amended, notably by Directive 2017/2455/EU.

The Seller is responsible for calculating, collecting and remitting VAT to the competent tax authorities, notably via the OSS (One Stop Shop) or any other reporting method applicable to its situation.

GAOPÉ acts as an intermediary and is not considered a supplier within the meaning of the VAT regulations applicable to facilitating platforms, unless otherwise provided by mandatory legal provisions.

6.2 Transaction Security — Stripe Connect Scheme

The Platform uses the Stripe Connect solution, provided by Stripe, an authorized electronic money institution. GAOPÉ does not act as a payment institution.

The Consumer's banking data is processed directly and exclusively by Stripe, without GAOPÉ having access to it.

6.3 Payment disputes

The order invoice is issued by the Seller (or by GAOPÉ on behalf of and for the Seller). It must include the Seller's tax details.

In the event of a Seller's failure (non-shipment, unresolved non-conformity), the Consumer's refund is executed via Stripe, by debiting sums due to the Seller and not yet paid out or, failing that, by recovery from the Seller's payment account balance.

Article 7. Delivery

7.1 General terms

Products are shipped directly by the Seller from their own premises or warehouses, to the delivery address indicated by the Consumer when placing the Order. GAOPÉ does not store or handle the Products.

The Seller undertakes to ship ordered Products within seven (7) working days from the validation of the Order. This period may be extended; in this case, the Seller must specify it in the product sheet.

For made-to-order Products, the Seller undertakes to respect the manufacturing and shipping times indicated on the product sheet. The Seller informs the Consumer and GAOPÉ without delay of any foreseeable delay. The total delivery time, including manufacturing time and transport by the carrier if applicable, is specified on the product sheet and in the Order confirmation.

The Seller is fully liable to the Consumer for the proper execution of the delivery, including when it is carried out by a third-party carrier, in accordance with Article L. 221-15 of the French Consumer Code.

7.2 Delivery areas and costs

Products can be delivered to countries within the European Union. Available delivery areas are indicated on each product sheet.

Applicable delivery costs per zone are clearly displayed before the Order is confirmed.

7.3 Transfer of risks

The risks of loss or damage to the Products are transferred to the Consumer at the moment of physical possession of the Product by the Consumer or by a third party designated by them (other than the carrier).

In the event of late delivery or non-delivery, the Consumer should first contact GAOPÉ's customer service at contact@gaope.fr. GAOPÉ will liaise with the Seller to resolve the situation as quickly as possible.

If the Seller fails to deliver within a reasonable period after this formal notice, the Consumer may cancel their order and obtain a full refund within fourteen (14) days.

Article 8. Right of withdrawal

8.1 Principle and period

In accordance with Articles L. 221-18 et seq. of the Consumer Code, transposing Articles 9 et seq. of Directive 2011/83/EU, the Consumer has a period of fourteen (14) calendar days to withdraw from a distance selling contract concluded on the Platform, without having to give reasons for their decision or incur any costs other than those provided for by law.

The withdrawal period runs from the day on which the Consumer, or a third party designated by them other than the carrier, physically takes possession of the Product.

8.2 Exercising the right of withdrawal

To exercise their right of withdrawal, the Consumer must notify their decision to the Seller concerned, before the expiry of the fourteen (14) day period, by any means unambiguously expressing their wish to withdraw:

–    by e-mail to the address indicated in the Order confirmation;

–    via the withdrawal button available in their customer area on the Platform or via https://gaope.eu/pages/demande-de-retour.

8.3 Return of Products

The Consumer has a period of fourteen (14) days from the communication of their decision to withdraw to return the Product(s) to the Seller.

Return costs are borne by the Seller for all returns made under the legal right of withdrawal. This assumption of responsibility is indicated to the Consumer on the product sheet before the Order is validated. This assumption of responsibility is limited to returns made from a member country of the European Union.

Products must be returned in perfect condition, unworn, unwashed, with their original tags attached and in their original packaging (excluding transport carton).

8.4 Refund

The refund is processed via Stripe, at GAOPÉ's initiative, within a maximum of fourteen (14) days from the date of receipt of the returned Products or the communication of proof of their return.

The refund covers the all-taxes-included price of the Product(s) returned and, where applicable, shipping costs. The refund is made by the same payment method as that used for the Order, unless the Consumer expressly agrees to another method.

In the event of depreciation of the Products resulting from handling other than that necessary to establish their nature, characteristics, and proper functioning, the Seller may retain an amount corresponding to this depreciation, under the conditions and within the limits provided for by Article L. 221-23, paragraph 3 of the Consumer Code.

8.5 Exceptions to the right of withdrawal

In accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal does not apply to Products:

–    made to the Consumer's specifications or clearly personalised, including custom-made products, as soon as manufacturing has begun in accordance with the Consumer's choices;

–    likely to deteriorate or expire quickly;

–    which have been unsealed by the Consumer after delivery and which cannot be returned for reasons of hygiene or health protection (lingerie, swimsuits if they have been worn, etc.).

Where applicable, the applicable exception is clearly indicated on the product sheet before the Order.

8.6 Lack of information — Extension of the period

In the event of a lack or insufficiency of information relating to the right of withdrawal, the withdrawal period is extended by twelve (12) months from the expiry of the initial period of fourteen (14) days. If the information is provided to the Consumer during this twelve (12) month period, a new period of fourteen (14) days begins to run from the receipt of this information, in accordance with Article L. 221-20 of the Consumer Code.

Article 9. Liability of the parties

9.1 Seller's liability

The Seller is automatically liable to the Consumer for the proper execution of all obligations arising from the sales contract, including those performed by third-party service providers such as carriers, in accordance with Article L. 221-15 of the Consumer Code.

The Seller can only be exonerated from its liability by proving that the non-performance or improper performance of the contract is attributable either to the Consumer or to a case of force majeure.

Any clause whose purpose or effect is to limit or exclude the Seller's liability towards the Consumer, for the non-performance or improper performance of the essential obligations of the contract, is deemed unwritten and unenforceable, in accordance with Articles L. 212-1 et seq. of the Consumer Code.

9.2 GAOPÉ's liability as operator

As a marketplace operator, GAOPÉ is responsible for its own obligations, in particular:

–    the accuracy and updating of the Platform's general information (legal notices, service presentation, terms of use);

–    the proper technical functioning of the Platform, subject to cases of force majeure or failure of third-party technical service providers (Shopify, Stripe, hosts);

–    the processing of personal data collected via the Platform, as data controller within the meaning of the GDPR;

–    the provision of the reporting module for illicit content in accordance with the Digital Services Act (DSA);

–    the processing of refunds under the conditions described in Article 6.3.

GAOPÉ is not responsible for the Seller's own obligations (Product conformity, delivery, after-sales service), unless otherwise expressly provided in these GTC.

GAOPÉ's liability cannot be engaged in the event of a false declaration by a Seller concerning the manufacturing origin of a Product, provided that GAOPÉ has implemented the verification due diligence referred to in Article 3.3.

Article 10. Legal guarantees

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all necessary updates to maintain the conformity of the goods.

The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests the repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by being fully reimbursed against return of the goods, if:

1° The professional refuses to repair or replace the goods;

2° The repair or replacement of the goods occurs after a period of thirty days;

3° The repair or replacement of the goods causes a major inconvenience to the consumer, particularly when the consumer definitively bears the costs of taking back or removing non-conforming goods, or if they bear the costs of installing repaired or replacement goods;

4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer also has the right to a reduction in the price of the goods or to the termination of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or contract termination. The consumer is then not obliged to request repair or replacement of the goods beforehand.

The consumer does not have the right to terminate the sale if the lack of conformity is minor.

Any period of immobilisation of the goods for repair or replacement suspends the remaining guarantee period until the delivery of the repaired goods.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.

A seller who maliciously obstructs the implementation of the legal guarantee of conformity incurs a civil fine of up to 300,000 euros, which can be increased to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles them to a price reduction if the goods are kept or a full refund against return of the goods.

Implementation of guarantees

For any request to implement legal guarantees, the Consumer may contact the Seller directly, using the contact details in the Order confirmation, or contact GAOPÉ customer service at contact@gaope.fr, who will forward the request to the relevant Seller.

Article 11. Complaints — After-sales service — Mediation

11.1 GAOPÉ and Seller Customer Service

For any complaint relating to an Order (non-delivery, non-conformity, return, refund), the Consumer may contact GAOPÉ customer service at the email address contact@gaope.fr or via the contact form available on the Platform.

In the event of a dispute involving a refund, GAOPÉ acts as an operator under the conditions described in Article 6.3.

11.2 Consumer mediation

In accordance with Articles L. 612-1 et seq. of the Consumer Code, the Consumer has the right to free recourse to a consumer mediator for the amicable resolution of any dispute with GAOPÉ.

The designated mediator is: CM2C (Centre de Médiation de la Consommation de Conciliateurs de Justice) — www.cm2c.net.

To refer the matter to the mediator, the Consumer must first have attempted to resolve their dispute directly with GAOPÉ.

11.3 DSA reports

In accordance with Regulation (EU) 2022/2065 (Digital Services Act), any Consumer may report any illicit or non-compliant content or Product to GAOPÉ via the reporting module available on the Platform (under "Report content") or by direct contact: contact@gaope.fr. GAOPÉ processes reports within a reasonable timeframe, provides reasons for its decisions to remove or delist content, and ensures traceability.

Article 12. Personal data

Personal data collected via the Platform is processed by GAOPÉ as data controller, in accordance with the GDPR and the Data Protection Act. The Seller processes the data necessary for order fulfillment.

The Consumer has a right of access, rectification, erasure, restriction, opposition and, where applicable, portability of their personal data, which they can exercise at the following address: contact@gaope.fr.

For more information on the processing of their personal data and the management of cookies, the Consumer is invited to consult GAOPÉ's Privacy Policy and Cookie Policy available on the Platform.

The Platform uses a consent management solution compliant with applicable regulations, allowing the Consumer to set their preferences for cookies and trackers.

Article 13. Extended Producer Responsibility (EPR)

In accordance with the provisions of Law No. 2020-105 of February 10, 2020, on combating waste and the circular economy, and the regulatory texts adopted thereunder, Sellers referenced on the Platform, as producers of textile clothing products, must be members of an approved eco-organisation (notably Refashion) and have a valid unique EPR identifier.

GAOPÉ contractually requires each Seller to communicate its unique EPR identifier upon referencing and to maintain this compliance throughout the commercial relationship. GAOPÉ reserves the right to block or withdraw offers from a Seller that does not comply with this obligation.

Information relating to the collection and recycling channels for used textile products (drop-off points, return procedures) is communicated to the Consumer on the product sheet and/or in the Order confirmation.

Article 14. Intellectual property

The Editorial Content published on the Platform (ambience photographs, videos, presentation texts, artistic direction, graphic charter) are produced by GAOPÉ or under its direction and constitute protected intellectual works, the exclusive property of GAOPÉ. The product presentation visuals are provided by the Sellers, who retain ownership thereof or that of their rights holders, and are exploited by GAOPÉ within the framework of the partnership.

The trademarks, logos, corporate names, and trade names of the Sellers presented on the Platform are the property of their respective owners. Their use by GAOPÉ within the framework of the Platform is carried out with the agreement of the Seller concerned, strictly within the framework of the commercial partnership.

The GAOPÉ brand is registered with the European Union Intellectual Property Office (EUIPO) in classes 25, 35, and 41. Any unauthorized reproduction or use is prohibited.

Each Seller guarantees GAOPÉ and Consumers against any risk of counterfeiting or infringement of third-party intellectual property rights relating to the Products it offers for sale on the Platform.

Article 15. Applicable law — Competent jurisdiction

These GTC are subject to French law, without prejudice to the mandatory consumer protection provisions potentially applicable under European Union law and the law of the Consumer's Member State of residence, particularly concerning legal guarantees and the right of withdrawal.

In the event of a dispute relating to the interpretation, validity, or execution of these GTC, and after an attempt at amicable resolution, the French courts territorially competent in application of the Code of Civil Procedure and the Consumer Code shall have sole jurisdiction.

The Consumer is informed that they may, prior to any legal action, have recourse to the mediator designated in Article 11.2.

Article 16. Final provisions

16.1 Amendments to the GTC

GAOPÉ reserves the right to modify these GTC at any time, in particular to comply with changes in applicable regulations. The version applicable to any Order is the one in force on the date of validation of said Order.

In the event of substantial modification of the GTC, GAOPÉ will inform Consumers by e-mail or by notification on the Platform, with reasonable notice before the new version comes into force.

16.2 Partial nullity

If any of the stipulations of these GTC were to be declared null or unenforceable in whole or in part, particularly by application of a law, a regulation, or following a final court decision, the other stipulations shall remain in force to the fullest extent possible, unless the void stipulation is essential and determining.

16.3 Non-waiver

The fact that GAOPÉ or a Seller does not avail itself at a given time of any of the stipulations of these GTC shall not be interpreted as a waiver of the right to avail itself thereof later.

later.

APPENDIX — STANDARD WITHDRAWAL FORM

To be completed and returned only if you wish to exercise your right of withdrawal, in accordance with Article L. 221-18 of the French Consumer Code. This form can be sent by email to the Seller (contact details in your Order Confirmation) or to GAOPÉ at contact@gaope.fr.

GAOPÉ — 141 rue Saint-Denis — 75002 Paris — contact@gaope.fr — July 2026