The Commitment Charter is the foundation of our approach. Each brand we select contractually commits to ensuring that all of its pieces are manufactured in one or more Member States of the European Union, in accordance with our Commitment Charter, based on the Union Customs Code (Regulation (EU) No 952/2013). This is a non-negotiable condition, verified before any online listing, and not a mere declaration of good intent.

GAOPÉ considers a product to be "made in the European Union" when its last substantial transformation, corresponding to its manufacturing (cutting, sewing, assembly, and essential finishing), is carried out in one or more Member States of the European Union. This definition is established based on the rules of origin of the European Union Customs Code and constitutes the contractual standard applied to all products listed on the platform.

Conversely, design, weaving, or dyeing taken in isolation, as well as minor operations such as labeling, ironing, or packaging, never, on their own, allow for claiming this origin.

Before going live, each brand provides us with documentary evidence (manufacturing invoices, workshop certificates, purchase orders). We reserve the right to request additional proof at any time and to immediately remove any item or brand that does not meet our requirements. This is not a systematic on-site audit, but a rigorous and continuous documentary verification process.

No. What we require is that the garment be made in Europe. A Japanese fabric or Moroccan leather can perfectly make up a GAOPÉ piece, provided it was constructed in a European workshop.

Each piece is shipped directly by the brand from its own workshops or warehouses. We do not stock the products. You will receive a tracking number by email as soon as it ships.

Each brand ships its items within 7 business days after your order is confirmed. Some items are made to order: the specific production time for these items is then indicated on the product page.

We deliver to the 27 member states of the European Union. As each order is shipped directly by the brand, some brands may not serve all of these countries. The available delivery zones for each item are indicated on the product page.

You have 14 calendar days from the date of receipt to exercise your right of withdrawal, without having to provide any justification. Notify your request directly via the "return request" link or via the email address contact@gaope.fr, then return the item directly to the address provided within 14 days of your return request. It must be returned unworn, unwashed, with its original tags.

No, for any return from a country within the European Union made within the legal withdrawal period: shipping costs are free.

Upon receipt of your package by the brand, we will process your full refund within a maximum of 14 calendar days, using the same payment method as the one used for the order.

It depends. A made-to-order but non-customized item benefits from the standard 14-day right of withdrawal. However, a custom-made or significantly personalized item (embroidery, initials, specific dimensions) cannot be returned, in accordance with Article L. 221-28 of the Consumer Code. This distinction is clearly indicated on the product page before validation.

We accept payments by credit card (Visa, Mastercard, American Express) and compatible digital wallets shown at checkout. All payments are processed securely via Stripe, which is PCI-DSS certified. We never have access to your credit card data.

Yes. Your banking data is processed directly and exclusively by Stripe, without passing through our servers. The connection is encrypted (HTTPS) and transactions are protected by current banking security standards.

When you confirm your order.

Yes, in two cases: if the part is out of stock after validation (you will be reimbursed within 10 days), or if you exercise your right of withdrawal within 14 days of receipt.

First, check the tracking with the number provided upon shipment. If the 7-business-day deadline has passed without shipment, or if your package is stuck, write to us at contact@gaope.fr. If the problem persists, you can cancel and receive a full refund within a maximum of 14 days.

Email us at contact@gaope.fr.

Use our Report Content page or write directly to contact@gaope.fr. We take every report seriously, explain our decision, and inform you of the action taken, in accordance with the Digital Services Act (EU Regulation 2022/2065).

By email at contact@gaope.fr.